Email us
support@nunoland.com
We read every message and reply within two business days to general questions, and within 30 days to formal privacy requests. You can write in English or Hindi.
Email support@nunoland.comSubject lines
Using one of these helps us reply faster.
| Subject | For | We reply within |
|---|---|---|
Support Request | Questions, problems or ideas about the app | 2 business days |
Story Report | A story that wasn't right, if you can't use Report a story in the app | 2 business days |
Billing Question | The Family plan, the story allowance, or a refund request | 2 business days |
Account Deletion Request | Deleting your data when you can't use the app | 30 days to complete |
Privacy Request | A copy of your data, or any other privacy right | 30 days (45 in California) |
Privacy Grievance | A formal complaint about how we handle information | 30 days |
Things you can do yourself
- Cancel the Family plan: Google Play → Payments & subscriptions
- Report or remove a story: Parent Zone → Report a story
- Delete all data: Parent Zone → Delete all data (how it works)
- Forgotten Parent PIN: tap Forgot on the PIN screen and answer the grown-ups question to set a new one
Grievance Officer (India)
Under India's Digital Personal Data Protection Act 2023, our Grievance Officer is
Rupesh Patel.
Email: support@nunoland.com, subject "Privacy Grievance"
Response: within 30 days
Business information
AppskKuber
Rupesh Patel
5/50/1 Chanakyapuri Colony, Padra
Rewa 486001, Madhya Pradesh, India
Email: support@nunoland.com
Developer: appskuber.com